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Shipping & Returns

Shipping
We respect our customers need for efficiency and value added after their purchase; so it is our primary focus in addition to providing quality products to also offer world class quality service, which means delivering products to the customers in a safe and timely manner.

Upon checkout customers will be directed to the default courier service Tara Couriers who usually takes 2-3 working days to deliver goods to our customers Island-Wide

Returns
You may return new, unopened items sold and fulfilled by maxiestores.com within 10 days of delivery for an exchange of the item once your requirement was not met. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is as a result of our error.Where a replacement of the product is not found a refund or store credit will be given.

You should expect to receive your exchange within the same turnaround time of the shipping method that was originally selected, however, in many cases your exchange will be done more quickly. This time period includes the transit time for us to receive your return from the shipper which is usually 2 business days for Kingston & St. Catherine and 3 to 5 business days for Rural Parishes. The time it takes us to process your return once we receive it is usually (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail once we've have received and processed the returned item.

Policy Overview
Items that are Not Returnable
maxiestores.com does not accept returns of the following items:

  • Items that are classified as hazardous materials or use flammable liquids or gases.
  • Items not in their original packaging or condition.
  • Items that were delivered according to order specification and within the specified period of time.
  • Items that have been worn, used or soiled.
  • Underwear or swimwear.


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